Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, Cleaning Industry Research Institute will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date.
To qualify for return all products require a Return Authorization (RA) Number prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided.. All packing materials, manuals, diskettes, CDs, digital media, s and other accessories and documentation must be included. All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at Cleaning Industry Research Institute sole discretion.
Software, Intellectual materials, Multimedia
Software, DVD's, Training manuals and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 14 days of purchase for the same item or title only.
Non-qualified returns and Restocking charges
Non-qualified and non-conforming returns are not included in Cleaning Industry Research Institute return policy and, if returned, will be rejected or subject to a restocking fee of up to 25% at Cleaning Industry Research Institute sole discretion.
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return Cleaning Industry Research Institute reserves the right to charge a restocking fee up to 25% at Cleaning Industry Research Institute sole discretion. Return processing may take up to 5 business days from the time your product is received.
Products must be in the original packaging, and shipped securely
Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
Products so labeled with a security seal, must have the seal intact and not tampered with.
Return Authorization Number
Returns will not be accepted without a valid Return Authorization (RA) number. Unless otherwise specified in the item listing on our website or in our Return policy, you may request an RA within 30 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking charge at Cleaning Industry Research Institute sole discretion.
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Cleaning Industry Research Institute shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Cleaning Industry Research Institute may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If Cleaning Industry Research Institute, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 25% will be assessed.
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